NZ Diploma in Information Technology (Infrastructure & Technical Support)*

Level 5

Programme Structure

This programme includes five core courses and three specialist courses from the Infrastructure and Technical Support strand.

Duration & Study Commitment

This full-time programme is delivered over four terms, with nine teaching weeks in each term. Learners complete two courses per term.

Your Course Journey

Terms 1 and 2 build your shared IT foundation. In Term 3, you complete the final core course and begin the Infrastructure and Technical Support strand. Term 4 focuses on the remaining specialist courses.

How You'll Study

This programme uses blended delivery, combining guided learning, practical activities and self-directed study. You’ll apply your knowledge through realistic IT tasks involving technical support, networks and systems administration.

Assessment

Assessment may include practical tasks, projects, written work, presentations and demonstrations of technical skills. Assessments are designed to show that you can apply your learning in realistic IT situations.

Where this course can lead

Build practical, workplace-relevant skills for entry-level roles supporting IT users, systems and networks.

Computer Technician
Help Desk Officer
Technical Support Officer
Entry-level Network Administrator
Entry-level Network Engineer
Applications Support Analyst

The programme supports entry-level employment and further study. It does not guarantee employment, a particular job title or professional certification.

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Further study

After completing this qualification, you may progress to higher-level IT study or relevant industry certifications.

Potential study pathways include:

New Zealand Diploma in Cybersecurity (Level 6)
Bachelor of AI Assisted Information Technology (Software Development) Level 7 *
Bachelor of AI Assisted Information Technology (Infrastructure & Cybersecurity) Level 7 *

Tell us what kind of work interests you, and our team can help you compare the three strands.

Our Courses

Get in touch with our team

* Subject to NZQA Approval

International Learners

Applicants must be 18+ years old
NCEA Level 2 or Level 3 (with University Entrance); or
provide evidence of secondary school achievement at an equivalent level; or
a qualification in Computing, Information Technology or Digital Technology at Level 3 or 4; or
an equivalent qualification in Computing, Information Technology or Digital Technology.

All applicants must demonstrate an acceptable level of English language proficiency prior to being accepted into the programme.

English Language Requirements

All applicants must meet the English Language requirements for a Level 5 programme delivered in New Zealand.

Applicants are required to have:

IELTS Test - Academic score of 5.5 with no band score lower than 5 or,
TOEFL Internet based test (iBT) - Score of 46 (with a writing score of 14) or,
Cambridge English Qualifications - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill or,
OET - Minimum of Grade C or 200 in all sub tests or,
NZCEL- Level 4 (General) or (Employment) or,
Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36 or,
Language Cert - International ESOL B2 Communicator with overall HIGH PASS and no less than 25/50 in each skill or Academic with a minimum score of 60 overall and no skill below 55 or,
Trinity ISE - ISE II with no less than merit or 90 in any band

Results must come from one test conducted in the last 2 years.

Applicants must be 18+ years old and meet one of the following:

NCEA Level 2 or Level 3 with University Entrance
An equivalent secondary school qualification
A Level 3 or Level 4 qualification in Computing, Information Technology or Digital Technology
An equivalent qualification in a related field

Applicants who do not meet these requirements may be considered through special entry based on relevant education or work experience.

Special Entry - (Domestic Students Only)

If you do not meet the standard entry requirements, you may still be considered based on relevant education, transferable skills or work experience.

Your application will be assessed through:

A review of supporting documents, such as academic transcripts, your CV and letters of reference
An admissions interview covering your experience, aptitude, problem-solving skills, work ethic and available whānau support

You must also demonstrate an acceptable level of English language proficiency.

*Programme subject to NZQA approval

Build the practical skills and broad IT knowledge needed to support users, systems and networks in modern workplaces.

The Infrastructure and Technical Support strand covers IT service management, technical support, networking and systems administration. You’ll also develop foundational knowledge in IT infrastructure, business analysis, project management, programming and database development.

Through practical learning, you’ll gain experience diagnosing technical issues, managing support requests, configuring networks and administering systems. You’ll also learn to work professionally, independently and collaboratively in IT environments.

NZQA Level 5

120 credits

Full-time duration: 36 teaching weeks

$20,000 Tuition fee

Intake Date: 2027

Blended Learning

What you'll learn:

During the programme, you’ll learn how to:

Install, configure and troubleshoot IT hardware, software and infrastructure
Diagnose technical issues and provide effective user support
Apply IT service-management processes to incidents, problems and service requests
Install, configure, secure and optimise networking technologies and services
Configure and administer operating systems and infrastructure services
Manage users, system resources and administrative services
Monitor system performance and implement backup and recovery procedures
Apply business analysis, project-management and professional practices in IT environments
Develop foundational programming and database skills

Ready to build your future in IT support and infrastructure?

Explore the courses in this strand or start your application.